Legal

bajj Privacy Policy – How We Handle Your Data

bajj is committed to protecting the privacy and security of every player. This Policy explains what personal data we collect, why we collect it, and how we keep it safe.

Effective Date:1 January 2026

This Privacy Policy ("Policy") describes how bajj ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "the Player") when accessing and using the bajj platform at bajj.vu, including all sports betting, live casino, slot, and crash game features available on the site. This Policy forms part of the bajj Terms & Conditions and should be read alongside them.

bajj processes personal data only for the purposes described in this Policy and only to the extent necessary for each stated purpose. We do not sell personal data to third parties. We do not use personal data for automated decision-making that produces legal or similarly significant effects without human oversight. If you are under 21 years of age, you are not permitted to use the bajj platform and you must not submit personal data to us.

🔐 256-Bit SSL Every data transmission between your device and bajj is encrypted using 256-bit SSL — the same standard used by banks.
🚫 No Data Selling bajj never sells, rents, or auctions your personal information to marketers, data brokers, or any third party for commercial gain.
👁️ Your Right to Access You may request a copy of all personal data bajj holds about you at any time by contacting our support team through the website.
✏️ Right to Correction If any data bajj holds about you is inaccurate or incomplete, you have the right to request correction at any time via our support channel.
Section 1

Information We Collect

bajj collects three categories of personal data: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service providers involved in delivering bajj's services.

Information You Provide Directly

  • Registration data: full name, date of birth, Bangladeshi mobile number, and any email address provided during account creation.
  • Identity verification (KYC) documents: national ID card, passport, or other government-issued photo identification submitted to verify your identity and age.
  • Financial data: mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, and transaction history associated with your bajj account.
  • Support communications: messages, complaints, and any documentation you submit to bajj's customer support team, retained to assist with dispute resolution and service improvement.

Information Generated Automatically

  • Device and technical data: IP address, device type, operating system version, browser type and version, screen resolution, and mobile network carrier, collected to optimise platform performance and detect fraudulent access.
  • Session and usage data: login timestamps, pages visited, games played, bets placed, bet amounts, game outcomes, session duration, and navigation patterns, used for responsible gaming monitoring, fraud detection, and platform analytics.
  • Cookie and tracking data: first-party session cookies and analytical cookies used to maintain your login session and understand aggregate usage patterns. See Section 5 for full details on cookies.

Information From Third Parties

  • Payment processor confirmations: transaction status, reference numbers, and wallet identifiers provided by bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment processors when processing your deposits and withdrawals.
  • Fraud and compliance screening results: outputs from anti-fraud systems and identity verification services used to confirm player eligibility and detect prohibited conduct as described in the bajj Terms & Conditions.
  • Game provider data: game outcome records, RTP audit logs, and technical session data provided by bajj's third-party game suppliers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming) for dispute resolution and regulatory compliance purposes.
Section 2

How We Use Your Information

The table below summarises the primary purposes for which bajj processes personal data and the specific data category used for each purpose.

Account management
Registration data and KYC documents are used to create, maintain, and verify your account, including age and identity verification required by our responsible gaming commitment.
Payment processing
Financial data and payment processor confirmations are used to execute deposits and withdrawals, prevent payment fraud, and maintain accurate financial records for your account.
Fraud prevention
Device data, session data, and fraud screening results are used to detect and prevent money laundering, account fraud, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
Responsible gaming
Session and usage data are used to monitor for signs of problem gambling behaviour, enforce player-set deposit and session limits, and action self-exclusion requests in accordance with our Responsible Gaming commitments.
Customer support
Support communications and account data are used to investigate and resolve disputes, respond to support queries, and maintain a service history for your account.
Section 3

Legal Basis for Processing

bajj processes personal data only where a valid legal basis exists. The following legal bases apply to bajj's processing activities.

  • Contract performance: processing necessary to provide the services you have registered for, including account management, payment processing, game delivery, and customer support.
  • Legal obligation: processing required to comply with applicable legal requirements, including identity verification, anti-money laundering screening, record-keeping obligations, and disclosure to regulatory authorities where lawfully required.
  • Legitimate interests: processing for bajj's legitimate business interests, including fraud detection, security monitoring, platform analytics, and responsible gaming monitoring, provided that these interests are not overridden by your privacy rights.
  • Consent: where bajj sends you optional marketing communications (such as promotional emails or SMS about bonuses and seasonal offers), it does so on the basis of your consent. You may withdraw consent for marketing communications at any time by contacting our support team.
Section 4

Sharing Your Information

bajj does not sell personal data. bajj shares personal data with third parties only in the limited circumstances described below. In every case, bajj requires that third parties receiving personal data maintain appropriate technical and organisational security measures and use the data only for the specified purpose.

  • Payment processors: financial transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to execute deposits and withdrawals on your behalf. Each payment processor is bound by its own privacy obligations and applicable financial regulations.
  • Game providers: limited session and technical data is shared with bajj's third-party game suppliers to deliver games, resolve disputes, and maintain RNG audit records. Game providers do not receive financial data beyond what is necessary for in-game transaction confirmation.
  • Fraud and compliance service providers: identity verification and anti-fraud screening data is shared with specialist third-party compliance providers to meet KYC obligations and detect prohibited activity. These providers process data under strict confidentiality agreements.
  • Regulatory and law enforcement authorities: bajj will disclose personal data to regulators, law enforcement agencies, or courts where it is legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bajj, its players, or the public.

bajj does not share personal data with advertising networks, social media platforms, or data analytics companies for profiling or targeted advertising purposes. bajj does not transfer personal data outside of the jurisdictions necessary to deliver the services described in this Policy without implementing appropriate data transfer safeguards.

Section 5

Cookies and Tracking Technologies

bajj uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device by your browser when you visit a website. bajj uses the following categories of cookies.

  • Essential cookies: strictly necessary for the operation of the bajj platform, including session management (keeping you logged in during an active session) and security tokens (protecting your account from cross-site request forgery). These cookies cannot be disabled without disrupting core platform functionality.
  • Performance and analytics cookies: used to collect aggregated, anonymised data about how players use the bajj platform — including which pages are visited most frequently and where users encounter errors. This data helps bajj improve platform usability and stability. No individual player is identified from analytics data.
  • Functional cookies: store your non-sensitive preferences such as language selection and display settings so that you do not need to re-enter them each time you visit the platform.

You may manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging in or using core platform features. Disabling performance or functional cookies will not prevent platform access but may affect your user experience. bajj does not use third-party advertising cookies or cross-site tracking cookies.

Section 6

Data Security

bajj implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. No data transmission over the internet is completely risk-free, but bajj applies the following safeguards as standard across the platform.

  • All data transmitted between your device and bajj servers is encrypted using 256-bit SSL/TLS encryption. bajj enforces HTTPS across every page and API endpoint on the platform — unencrypted HTTP connections are rejected.
  • Passwords are stored using a one-way cryptographic hash function. bajj staff cannot read your password in plain text. In the event of a system compromise, stored password hashes would not be usable without a computationally prohibitive cracking effort.
  • Access to personal data within bajj is restricted to staff who require that data to perform their specific job function. All staff with access to personal data are subject to confidentiality obligations. Access permissions are reviewed periodically and revoked promptly when no longer required.
  • bajj maintains an incident response plan for personal data breaches. In the event of a breach that poses a material risk to affected players, bajj will notify impacted players without undue delay, describing the nature of the breach, the data affected, and the steps bajj is taking to address it.

Despite the security measures bajj implements, no system is entirely immune to security incidents. bajj encourages all players to use a strong, unique password for their bajj account, to enable OTP verification, and to log out of the platform when using a shared or public device.

Section 7

Data Retention

bajj retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply: account data and KYC documents are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of five years from the date of each transaction; support communications are retained for two years from the date of the last communication in each support thread; session and usage data used for responsible gaming monitoring is retained for two years from the date of each session; device and technical data used for fraud detection is retained for up to 12 months from collection.

When personal data is no longer required and no legal retention obligation applies, bajj will securely delete or anonymise the data so that it can no longer be linked to an individual player. Anonymised aggregated data (from which no individual can be identified) may be retained indefinitely for platform analytics and responsible gaming research.

Section 8

Your Privacy Rights

bajj respects your privacy rights in relation to the personal data it holds about you. The following rights are available to all bajj players. To exercise any of these rights, contact the bajj support team through the website. bajj will respond to all valid privacy rights requests within 30 calendar days of receipt.

  • Right of access: you may request a copy of all personal data bajj holds about you, together with information about how it is being processed and the legal basis for each processing activity.
  • Right to rectification: if any personal data bajj holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
  • Right to erasure: you may request that bajj delete personal data it holds about you where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where the processing has no other valid legal basis. This right is subject to bajj's legal retention obligations — data that must be retained by law cannot be erased on request.
  • Right to restrict processing: you may request that bajj restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or while a legitimate interests objection is being assessed.
  • Right to object to marketing: where bajj processes your personal data for direct marketing purposes on the basis of your consent, you have the right to withdraw that consent and opt out of all future marketing communications at any time by contacting our support team.

bajj will not charge a fee for processing a privacy rights request unless the request is manifestly unfounded or excessive, in which case a reasonable fee may be applied. bajj may request identity verification before processing a privacy rights request to ensure that data is not disclosed to an unauthorised person.

Section 9

Third-Party Links and Services

The bajj platform integrates third-party game content delivered by providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. When you play a game delivered by a third-party provider, limited session and technical data is transmitted to that provider as described in Section 1 of this Policy. bajj is not responsible for the privacy practices of third-party game providers, payment processors, or any other external services. Each third-party service has its own privacy policy governing its data handling practices. bajj encourages you to review the privacy policies of any third-party services you interact with through the platform.

Section 10

Changes to This Policy and Contact

bajj may update this Privacy Policy from time to time to reflect changes in how we process personal data, changes in applicable legal requirements, or improvements to our platform and services. When material changes are made to this Policy, bajj will post a notice on the platform and, where appropriate, notify registered players via their registered mobile number or email address. The updated Policy will display a revised effective date at the top of the document. Continued use of the bajj platform following the effective date of an updated Policy constitutes your acknowledgement of and agreement to the revised terms.

If you have any questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern about how bajj handles your personal data, please contact our support team through the website at bajj.vu. Our contact email address for privacy matters is [email protected] — please note this address is for written correspondence only and cannot be reached by telephone. bajj aims to acknowledge all privacy-related queries within 24 hours and to resolve them fully within 30 calendar days.

Your Privacy Is Protected at bajj

bajj uses 256-bit SSL encryption and strict data policies to keep your personal information safe. Ready to experience a secure, trusted platform? Explore our games or read our FAQ for more information.