Responsible Gaming at bajj – Play Within Your Limits

Recognising Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. It develops gradually and is not always obvious at first. The following signs may indicate that gambling has moved beyond healthy entertainment.

If two or more of these signs apply to you or to someone you know, we strongly encourage you to use bajj's self-exclusion tool or contact our support team. You can also reach out to a trusted person in your life — a family member, friend, or religious leader — for support.

Understanding Deposit Limits

Deposit limits are one of the most effective tools available to manage how much you spend on gambling over a given period. At bajj, deposit limits work as follows.

• You may set a daily, weekly, or monthly deposit limit from your account settings at any time. The limit applies immediately once confirmed — there is no delay before it takes effect.
• Requests to reduce a deposit limit are processed immediately. Requests to increase a deposit limit are subject to a minimum 72-hour cooling-off period before the increase is applied, giving you time to reconsider.
• If you reach your deposit limit within the active period (e.g., you hit your weekly ৳5,000 limit on Wednesday), you will be unable to make further deposits until the limit resets at the start of the next period.
• All bajj payment methods — including bKash, Nagad, Rocket, and Upay — respect account-level deposit limits. You cannot bypass a deposit limit by switching payment methods.

If you would like help setting a deposit limit or if you are unsure what limit is right for you, contact our support team. Our team can walk you through the process and help you identify a limit that fits comfortably within your disposable income.

How to Use Self-Exclusion at bajj

Self-exclusion is the right tool when you want a meaningful break from gambling or when you feel that other limits are not enough. bajj offers four self-exclusion options: 30-day, 90-day, 180-day, and permanent account closure. Here is how to activate self-exclusion in four straightforward steps.

1. 1
   Log in to your bajj account Access the account settings panel from the main menu. If you are unable to log in or need immediate assistance, skip to Step 3 and contact support directly.
2. 2
   Navigate to Responsible Gaming Find the Responsible Gaming section within your account settings. Here you will see all available tools including deposit limits, session time-out, and self-exclusion.
3. 3
   Select your exclusion period Choose between a 30-day, 90-day, 180-day temporary exclusion or a permanent account closure. Read the details of each option carefully before confirming. Permanent closure cannot be reversed.
4. 4
   Confirm and your exclus ion takes effect immediately Once confirmed, your account is locked immediately. All pending bonuses are forfeited, all marketing communications are stopped, and any attempt to create a new account using the same identity details will be blocked.

During a temporary exclusion period, you may contact bajj support to request permanent closure at any time. You may not request early reinstatement of a temporary exclusion — the cooling-off period is fixed to protect you. When a temporary exclusion expires, you will receive a notification and will be required to actively confirm that you wish to resume play before your account is re-enabled.

Tips for Keeping Gambling Enjoyable

The following practical tips are shared by responsible gaming organisations worldwide. They are habits, not rules — but players who follow them consistently tend to have a more positive and sustainable experience with online gambling.

• Set a budget before you start playing and treat it as the full cost of your entertainment session — the same way you would budget for a cinema ticket or a meal out in Dhaka. Once the budget is spent, the session is over.
• Never gamble with borrowed money. Do not use funds reserved for rent, family expenses, utility bills, or other essential financial commitments to fund gambling activity.
• Take regular breaks during a gambling session. Stand up, have a drink of water, and give yourself five minutes away from the screen. This helps you stay aware of how long you have been playing.
• Accept that losses are part of gambling. Chasing a loss to "break even" is one of the most common patterns that turns recreational gambling into problem gambling. If you have lost your session budget, log out.
• Avoid gambling when you are tired, stressed, upset, or under the influence of alcohol. Emotional states can cloud judgment and lead to decisions you would not make with a clear head.
• Keep gambling as one activity among many. Maintain hobbies, social connections, and other interests in your life. If gambling starts to feel like the only activity you look forward to, that is a signal worth paying attention to.